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Samsung Contacts App not Syncing with Outlook online, but Outlook Contacts on the s23 are syncing?

(Topic created: 09-01-2023 03:54 PM)
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MM0013
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Galaxy S23

This is weird. Samsung trying to resolve my other issue (next post) got me to do a Safe Restart. Since then the Samsung Contacts App is not Syncing with my Outlook online, but the Outlook Contacts on the s23 are syncing? What's even weirder is if I add a new contact on my laptop it does get added to the Samsung Contacts App, same if I change a contact on my laptop it does appear in the Samsung Contact App?

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mwf369
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Galaxy S23
Same thing just happened to my S22 Ultra. Did you find a fix yet?
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Solution
SamsungModerator1
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Galaxy S23

I understand how you must feel about your contacts not syncing with Outlook. You stated this symptom started after you performed a Safe Restart. After that restart, did the phone perform any updates? It is possible one of the accounts connected to Outlook is no longer connected or needs to be enabled again. Try going to  Settings > Accounts > Exchange > Tap your email address. Make sure "Sync Calendar" is enabled. Wait and check your calendar app. You can also try removing the account and re-adding it to your Sync Settings. Let us know if this helps. If you would like to speak with one of the moderators privately. You can always send us a message by using the link below. Thank you.
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MM0013
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Galaxy S23

Thanks but I had already checked that.

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MM0013
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Galaxy S23

Thanks just messaged you about my other issues/posts

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MM0013
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Galaxy S23
I had to delete Outlook completely and then re add Outlook
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