Original topic:

Samsung messages no longer show when a message has been read or delivered

(Topic created: 09-15-2023 04:13 PM)
Galaxy S23


Anteriormente en mensajería me aparecía cuando alguien me estaba escribiendo, cuando se entregaba el mensaje y cuando lo leía. Ahora ya no me aparece pero las opciones de "compartir estado de lectura" y "mostrar cuándo están escribiendo" están activadas tanto en mi móvil como en el de, por ejemplo, mi mamá. ¿Tiene que ver con la compañía, si es contrato o prepago, si está en 4G- 5G u otra cosa? ¿Hay modo de solucionarlo? 
2 Replies
Galaxy S23
I'm having the same issue as well. Still no solution unfortunately, but if I figure it out I'll let you know!
Community Manager
Community Manager
Galaxy S23

Hello, Welcome to the Community. We understand the frustration of not receiving the unread notifications. We will be happy to try to assist.

Have you tried clearing the app cache for the Message app? https://www.samsung.com/us/support/answer/ANS00077611/ We recommend restarting the phone after completing the steps.

You can also test the phone in Safe Mode to see if there is another app interfering. https://www.samsung.com/us/support/answer/ANS00062983/

We also recommend submitting an error report in the Members app to notify developers. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Finally, if the app badge is still not appearing for text messages, we recommend backing up the phone and doing a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

Please let us know which of these steps work for you.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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