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Original topic:

Shadow rectangle on screen

(Topic created: 12-31-2023 10:06 AM)
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MrSheets
Astronaut
Options
Galaxy S23

Just the last few days I started to notice a shadow box near the bottom of the phone screen. I can only see it while watching a video or streaming one. It shows up when I take a screen shot but during normal use I do not see it. What could it be, and is this something with the apps or the screen itself?

 
image

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hey there! I can certainly understand not wanting a shadow on your screen! 

 

I would suggest putting the device in safe mode by following these steps,

Press and hold the. Power button. until the 'Power off' prompt appears on the screen then release.
Touch and hold. Power off. until the 'Safe mode' prompt appears then release.
To confirm, tap. Safe mode. . ...
With Safe Mode enabled, test device and app functionality.

 

If you're still having this issue after putting it in safe mode I would next suggest having a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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7 Replies
DownyChick
Constellation
Options
Galaxy S23

I have the same shadow rectangle, but I can see it most of the time. I just noticed it today. I have no solution, but am hoping someone shares a solution. It is extremely annoying.

Roo323
Astronaut
Options
Galaxy S23
Mine is doing the same thing.
Roo323
Astronaut
Options
Galaxy S23
I just a full restart and it cleared. Hold the bottom two buttons on the right to get the restart menu.
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Lil02
Constellation
Options
Galaxy S23
I just started having this same issue. Started this week and it is driving me nuts!!!
FrankTheeTank
Constellation
Options
Galaxy S23

My wifes S23 started doing this last week now is having to restart it every day multiple times to clear it. Please help fix! 

Sudafrica
Astronaut
Options
Galaxy S23

Mine is doing the same, phone is only a week old, ugh, annoying, but I just restarted it and it's gone, I hope it doesn't come back soon. Does SAMSUNG even read these threads and care to fix these bugs?

Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hey there! I can certainly understand not wanting a shadow on your screen! 

 

I would suggest putting the device in safe mode by following these steps,

Press and hold the. Power button. until the 'Power off' prompt appears on the screen then release.
Touch and hold. Power off. until the 'Safe mode' prompt appears then release.
To confirm, tap. Safe mode. . ...
With Safe Mode enabled, test device and app functionality.

 

If you're still having this issue after putting it in safe mode I would next suggest having a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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