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Original topic:

Smart Switch not recognizing my backup folder

(Topic created: 12-04-2023 03:10 PM)
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userYDg2sJwGez
Asteroid
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Galaxy S23

Hi,

 

So, I had backed up my Galaxy S22 using Smart Switch on my brother's PC.

I moved the backup folder to my external hard drive and now I am trying to restore my files to my new Galaxy S23 using Smart Switch on my own PC except that Smart Switch does not want to recognize the folder when it prompts me to select it manually and keeps saying: "There are no items that can be restored." as in the photo below

userYDg2sJwGez_0-1701731137013.png

Here's a screenshot of what my folder looks like

userYDg2sJwGez_1-1701731249447.png

userYDg2sJwGez_2-1701731279923.png

 

What should I do?

1 Solution


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Solution
userYDg2sJwGez
Asteroid
Options
Galaxy S23

I figured it out!

I had to select the very last folder of the backup.

 

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1 Reply
Solution
userYDg2sJwGez
Asteroid
Options
Galaxy S23

I figured it out!

I had to select the very last folder of the backup.