Goose65
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ā05-16-2025
03:13 PM
(Last edited
ā05-19-2025
04:06 PM
by
SamsungJoJo
) in
upgrade S23 ultra to the 7.1 and now my speakers do not work, camera is fuzzy
3 Replies
Ben_H
Halo
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ā05-16-2025 03:46 PM in
Galaxy S23
I am seeing posts and comments from several users reporting different issues after the update. I would recommend submitting detailed feedback in the Samsung Members app (Samsung Members > Support > Submit feedback). When submitting the feedback, some log files will be collected from your device, so please be sure not to close the app until the log notification goes away.
You can also perform hardware diagnostics of the speakers and camera in the Samsung Members app.
You can also perform hardware diagnostics of the speakers and camera in the Samsung Members app.
Mujibar
Black Hole
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ā05-16-2025 03:49 PM in
Galaxy S23
If you haven't cleared device cache after the update, make sure you do that:
1) Turn off your device.
2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.
3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."
4) Press the Side/Power button to execute.
5) Use the Volume buttons to highlight "Yes."
6) Press the Side/Power button to execute.
7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.
1) Turn off your device.
2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.
3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."
4) Press the Side/Power button to execute.
5) Use the Volume buttons to highlight "Yes."
6) Press the Side/Power button to execute.
7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.
Goose65
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ā05-21-2025 05:00 PM in
Galaxy S23
Did all of that and none of it worked

