After the update my touch screen will not work unless I use the Spen. Samsung made a comment blaming it on Google?? But I've heard from other people it's been an issue for a couple of years so I'm curious on when they plan to fix it because this is ridiculous, I have some apps where I can only log in with my fingerprint.
The touchscreen symptoms could be the cause of the Google Discover App. It can impact the functionality of the Galaxy device's home screen or other apps delaying in response. We recommend changing the default news app first.
Try the following:
- From the home screen, touch and hold a blank portion (if you must use the S-Pen) of the screen, and swipe right. (The Page will be split between Google Discover and Samsung News).
- Choose Samsung News. The next time you swipe right from the home screen, your designed option will appear whether it's Google Discover or Samsung News.
- Next, you'll need to update the Google app from the Play Store to version 15.11
- Then perform a simple reboot of the phone by turning it completely off then back on.
If that doesn't help, I would suggest contacting Samsung support for a service ticket to either send in your device to get it fixed or take it to an Authorized Samsung repair center
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If you've found my post to be helpful, Please like my Comments ✓✓✓. If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
The touchscreen symptoms could be the cause of the Google Discover App. It can impact the functionality of the Galaxy device's home screen or other apps delaying in response. We recommend changing the default news app first.
Try the following:
- From the home screen, touch and hold a blank portion (if you must use the S-Pen) of the screen, and swipe right. (The Page will be split between Google Discover and Samsung News).
- Choose Samsung News. The next time you swipe right from the home screen, your designed option will appear whether it's Google Discover or Samsung News.
- Next, you'll need to update the Google app from the Play Store to version 15.11
- Then perform a simple reboot of the phone by turning it completely off then back on.
If that doesn't help, I would suggest contacting Samsung support for a service ticket to either send in your device to get it fixed or take it to an Authorized Samsung repair center
If you've found my post to be helpful, Please like my Comments ✓✓✓. If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.
None of these 'solutions' worked. This doesn't feel like a solution at all, it feels more like someone is passing the blame. This issue occurred immediately after installing the OS update. This is an issue with the update, not Google. I refuse to contact support again to just have them attempt to sell me a new phone. It's not tech support, it's a marketing and sales team.
Taking my phone to an Authorized Samsung repair store to be charged through the nose for an issue that was introduced by the company that damaged my device the the first place is analogous to a tyre garage throwing nails on the road.
Release a hotfix or lose customers. It's as simple as that.
