Volume difficulties

[k1riby]

S23+ and since the last update, when I turn volume down, it stops at vibrate, and I want that to go all the way to mute.

I realize I can do the drag down menu and mute it there, but I just want my volume buttons to do this, the way it used to before the last big "AI" b.s. update.

I keep researching but it says a lot of bunk about routines, or starting in safe mode. I'm not that smart!

Please help me, and seriously, explain it to me like I'm 10 years old.

[Crevice]

I'm unsure when this problem began but it had to of been no more than a few weeks ago. I use to be able to hold the up-and-down volume buttons and my ringtone volume would go up or down steadily. Now if I press the up-and-down buttons, nothing happens unless I tap them. Then the accessibility volume goes up-and-down one step/tap at a time. Nothing goes up-and-down smoothly unless I have my screen turned off, and then the volume seems to go up-and-down smoothly on media, but only if my screen is turned off. If my screen is on media volume will go up/down only if I tap the buttons. Was the latest Samsung December Security Patch the cause of this? I ran a Samsung diagnostic test and the buttons show no input. 🤨

[meself]

Not aware of the December update causing this issue i would take to a repair center and get checked the buttons seem to be having a problem

[Crevice]

I do not believe it is hardware related. The odds of both buttons failing at the exact same time are crazy.

[meself]

You would be the first one I seen reporting this and don't recall ever any update that did as you stated

[Crevice]

There's always a first. I want to rule out what I can before going to a repair center

[meself]

Repair center best option to fix it

[Mujibar]

They're not actually two different buttons. It's one rocker button, so it's quite possible that it could fail. The on-device diagnostic showed issues, so further testing is warranted. You should take the phone to a repair center, as @meself already advised.

[Crevice]

I didn't know it was one button. So I'll do that as soon as my schedule permits but trying everything else until then

[BlueSkies]

Maybe trying a can of burst air to see if there is any dust stuck in there preventing the buttons being pressed. Mostly likely it sounds like a hardware issue

[Crevice]

I will let a service center check it out but I still don't think it's hardware related. Why would the buttons work properly only when the screen is off? Doesn't make sense.