Original topic:

WhatsApp or WhatsApp Business is not Showing in Dual Messenger

(Topic created: 09-26-2023 01:20 AM)
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DexterTheGenius
Asteroid
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Galaxy S23

Hello Everyone,

I recently bought a S23 Ultra and my dual messenger option is not showing WhatsApp or WhatsApp Business to clone the app. It's showing other apps, but not showing WhatsApp or facebook or Facebook Messenger, Whats the solution?

Thanking in anticipation.

Galaxy s 23 Ultra

SM - S9180

One UI = 5.1

Android 13

4 Replies
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, Welcome to the Community. We undertsand the importance of being able to use the dual messenger function. Supported apps should appear in the Available list once they are installed on the phone.

Are any of the apps hidden or in the Secure Folder?

Have you tried clearing the app cache for Dual Messenger, Facebook, and Whatsapp? https://www.samsung.com/us/support/answer/ANS00077611/

Please let us know the results.

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DexterTheGenius
Asteroid
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Galaxy S23

Thanks, I bought this new phone, I already cleared cache of WhatsApp and Facebook but I cant find clear cache option for dual messenger.

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Thank you for clarifying where you are having difficulties in the troubleshooting. Have you tried Settings > Apps > 3 dots on top right > Show system apps > Dual Messenger > Clear cache > Restart the device ?

You can also, with Show system apps checked, just type for and search for Dual messenger. It should have a mostly red app icon. 

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DexterTheGenius
Asteroid
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Galaxy S23

Hi,

I have tried and can't find it.
Settings > Apps > 3 dots on top right >  then there is no option of system apps. 
only three options, Permission Manager, Special Access, and Reset App Preferences. 

I have opened all of them and tried to find something useful but of no benefit.
Its Samsung SM-S9180 model. really frustrating.

I came to know that S9180 is for China / Taiwan so that's the problem as China has banned WhatsApp and Messenger. 

What's the solution?

any help?

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