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‎04-11-2023
06:25 AM
(Last edited
Sunday
by
SamsungChelsea
) in
I have started noticing WiFi connectivity issues after updating to the April 2023 update. The WiFi is connected but internet gets dropped! It's very similar issue as it was during launch month except it doesn't say 'No internet Connection'. Just the network speed drops significantly.
Solved! Go to Solution.
- Tags:
- wifi
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‎04-11-2023
06:42 AM
(Last edited
‎09-07-2023
09:49 AM
by
SamsungRei
) in
Hello, We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.
For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎04-11-2023 06:38 AM in
Galaxy S23
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‎04-11-2023
06:42 AM
(Last edited
‎09-07-2023
09:49 AM
by
SamsungRei
) in
Hello, We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.
For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/
We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
