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Original topic:

WiFi keeps disconnecting S23 Ultra

(Topic created: 04-11-2023 06:25 AM)
RenBeingGhost
Cosmic Ray
Options
Galaxy S23

I have started noticing WiFi connectivity issues after updating to the April 2023 update. The WiFi is connected but internet gets dropped! It's very similar issue as it was during launch month except it doesn't say 'No internet Connection'. Just the network speed drops significantly.

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
yorkiemom12
Asteroid
Options
Galaxy S23
I lose internet connection. All of the time. We have lousy connectivity without our wifi connection. A REAL PITA
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html