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Original topic:

WiFi keeps disconnecting S23 Ultra

(Topic created: 04-11-2023 06:25 AM)
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RenBeingGhost
Cosmic Ray
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Galaxy S23

I have started noticing WiFi connectivity issues after updating to the April 2023 update. The WiFi is connected but internet gets dropped! It's very similar issue as it was during launch month except it doesn't say 'No internet Connection'. Just the network speed drops significantly.

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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14 Replies
yorkiemom12
Asteroid
Options
Galaxy S23
I lose internet connection. All of the time. We have lousy connectivity without our wifi connection. A REAL PITA
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to Wi-Fi.

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 

We also recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Adrianmi1967
Asteroid
Options
Galaxy S23

Since this december update, I have severe issues with my Samsung Galaxy S22 Ultra, as the OneUI update messed up connecting to WiFi and bluetooth. Both of them now have a seperate button in settings, and since then, they turn off after a minute, without interaction, or they would not turn on at all. even factory reset did not do thre trick and hardware diagnostics of the device is good.

 

Any further suggestions. ??

AndrewBoles
Explorer
Options
Galaxy S23
Are you referring to One UI 6 update?
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Adrianmi1967
Asteroid
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Galaxy S23

Yes, That is what I am referring to

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AndrewBoles
Explorer
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Galaxy S23
What's your mobile carrier?
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jandchome
Astronaut
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Galaxy S23
Since the UI 6 update I have a similar problem with some banking apps closing automatically while entering info. Yes did go through uninstall and reboots
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Adrianmi1967
Asteroid
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Galaxy S23

uninstall and reboot are not possible  for the Wifi and bluetooth app. What I encounter now, is that if you through OneUI under details of WiFi, Wifi is not turning on.

 

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userwTQ4Vmlpbn
Constellation
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Galaxy S23
I'm having issues too since the update of the UI 6. I'm not receiving my calls, it goes straight to voicemail. My text messages come in late.
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