Original topic:

Camera Lens Protector from factory

(Topic created: 06-10-2024 10:42 AM)
638 Views
Drag0nwarr10r
Asteroid
Options
Galaxy S24
I bought a Galaxy 24 ultra from samsung.com. My phone seemed to arrive with caps/lenses over the camera bumps. Is that normal? Or was I sent an exchanged phone? 
0 Likes
11 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S24

@Drag0nwarr10r Can you post a photo? The cameras do protrude out the back. But no covers over them. Is that what you are seeing? 

[Edit: added photo] Screenshot 2024-06-10 at 12.53.39.png

 

0 Likes
Drag0nwarr10r
Asteroid
Options
Galaxy S24
It looks like this. You can actually see the separation from the lens cap and the actual camera bump. 1718044666015.jpg
0 Likes
Robin621k
Neutron Star
Options
Galaxy S24
Definitely looks like lens covers.

Have you tried to pull one off?
0 Likes
Drag0nwarr10r
Asteroid
Options
Galaxy S24
Not yet. Wanted to be sure.
0 Likes
Robin621k
Neutron Star
Options
Galaxy S24
What color is this phone?
0 Likes
Drag0nwarr10r
Asteroid
Options
Galaxy S24
Orange
0 Likes
Robin621k
Neutron Star
Options
Galaxy S24
That is what my titanium orange looks like. There are no black rings on my device.
Was this supposed to be a new phone, if so I would immediately contact Samsung.PXL_20240610_193048439~2_1000022282_1718048937.jpg
0 Likes
Drag0nwarr10r
Asteroid
Options
Galaxy S24
Yea. I think they sold me an exchanged phone as a new phone.
0 Likes
Robin621k
Neutron Star
Options
Galaxy S24
I would call them now!
Unconscionable that they would do this!