Hello samsung users, when I bought the galaxy s24 i was using my phone with 120hz with 0 issues until I put on a screen protector. I tried like 5 different plastic screen protectors all of them gave me nausea and headaches. then I bought the official samsung anti reflective screen protector with that, I still couldn't use 120hz but I had no issues using it with 60hz. I used that for months without any issues. now I updated to one ui 7. and I'm getting nausea even with 60hz. why is this happening. anyone has any clue?
Turn on the blue light filter called eye comfort shield. Also, use a glass screen protector, not a plastic one. That will help remove the waviness that plastic protectors have. 🖖🏻
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or X Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
