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Have to restart phone to make calls

(Topic created: 3 weeks ago)
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userVCWHo2CqY9
Asteroid
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Galaxy S24
First, I actually had this problem in my Galaxy S21, and I thought it was the phone. So, I got the S24 Ultra. And now the problem is on this phone, as well.

Often, I will try to make a call, but when I hit send, it drops the call. I'll restart the phone, and it will work.

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Solution
LeoWyatt89
Nebula
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Galaxy S24

Check this out: https://www.samsung.com/us/support/troubleshooting/TSG01001613/

 

If you can't get it working after those steps, it'd be an issue with your carrier - I would reach out to them directly regarding the service. 

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10 Replies
realaud
Honored Contributor
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Galaxy S24

Does this happen in many places or one or two in particular?  Do you have wi-fi calling and keep it on?  You may actually have an unstable cell signal in places where this is happening.  If you are usually connected to wi-fi in those places (work, home), the wi-fi calling feature will choose the better network for calls.  Try it and see what happens.

userVCWHo2CqY9
Asteroid
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Galaxy S24
It has happened in various places, all with adequate cell reception. Off of memory, I don't think it has happened when I'm connected to wifi.
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realaud
Honored Contributor
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Galaxy S24

You say adequate cell reception, do you mean you have full or almost full bars?  Full bars does not mean stability or quality, just that you have a strong connection to a tower. It does not hurt anything to keep the wi-fi calling on and may help you. The worst that happens is your problem remains and then you can turn it off and tell me I was wrong.  How are you going to solve a problem if you won't troubleshoot?

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Loulouhen
Constellation
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Galaxy S24
Having an issue with .you mute button. When making a call /or receiving a call it want allow me to be. heard I have to keep punching until the light goes out and vice virus. I have been having this issue for over 2 months and very tired of it.. can someone help?????? Thank you
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userVCWHo2CqY9
Asteroid
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Galaxy S24
Post your own thread so they might see it.
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userVCWHo2CqY9
Asteroid
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Galaxy S24
I don't turn wifi calling off, so that would not have anything to do with it, not connecting a call when only on a cell connection. We're that that was the only issue.
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Solution
LeoWyatt89
Nebula
Options
Galaxy S24

Check this out: https://www.samsung.com/us/support/troubleshooting/TSG01001613/

 

If you can't get it working after those steps, it'd be an issue with your carrier - I would reach out to them directly regarding the service. 

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SammyNerd83
Cosmic Ray
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Galaxy S24
I personally am having this issue as well with my s24 ultra. Mostly when I am on wi-fi. I've tried multiple different troubleshooting steps, it's driving me nuts. Any suggestions @LeoWyatt89? Considering I've done basically every troubleshooting step except for a factory data reset?
userVCWHo2CqY9
Asteroid
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Galaxy S24
Is it happening with your ability to text, as well? It is with me.
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