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Original topic:

Issued with logging into apps

(Topic created: 02-07-2024 08:52 PM)
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kpav
Constellation
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Galaxy S24

Hi everyone,

I just got my new 24+ and seem to be experiencing a weird behaviour with some apps, in particular realestate.com and Service NSW. I try to log into my account, it asks me for a user name and password and then it reboots back to the login page and doesn't log me in. 

Is anyone experiencing such behaviour?

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VerbumVeritum
Galactic Samsung Care Ambassador
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Galaxy S24
If reinstalling and cache/data clearing doesn't work, then you would have to reach out to the respective app developers for assistance. It's possible they will have to issue an update to ensure functionality.

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VerbumVeritum
Galactic Samsung Care Ambassador
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Galaxy S24
If reinstalling and cache/data clearing doesn't work, then you would have to reach out to the respective app developers for assistance. It's possible they will have to issue an update to ensure functionality.
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kpav
Constellation
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Galaxy S24

Thank you, yes i have already tried to reinstall and clear cache 

VerbumVeritum
Galactic Samsung Care Ambassador
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Galaxy S24
In that case, the developers should definitely be able to help you out, or at the very least provide more info. I assume you're in Australia? Here is their contact info:
customercare@realestate.com.au
mobileapp@service.nsw.gov.au
Samtech
Cosmic Ray
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Galaxy S24

This might be a common issue for some Galaxy s24 users. One possible reason is that the s24 series has dropped support for 32-bit apps, and some older apps may not be compatible with the 64-bit system Another possible reason is that there is a bug in the One UI 6.0 that causes it to crash when logging into some apps.

Reason: Your s24+ may not work with some old apps or has a bug in One UI 6.0.

Some possible solutions are:

  • Check if the apps have any updates available and install them.
  • Try updating the apps
  • Clearing the data
  • Contacting the developers
  • Wait for Samsung to release a fix for the One UI 6.0 bug.
     

I hope this helps you resolve the issue. If you have any other questions, please feel free to ask. 😊

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bk4186
Constellation
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Galaxy S24
I'm having a similar issue. The S24 Ultra keeps logging me out of apps even when I'm using them. And the Samsung pass key doesn't support Microsoft Teams apparently which is super annoying.
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