Original topic:

Jabra Enhanced Pro app causing issues

(Topic created: 10-05-2025 10:10 PM)
940 Views
110hdbill
Constellation
Options
Galaxy S24

Samsung phone update on Sept 29th.

 
 Since the Samsung update, the Jabra hearing aid app causes issues. Videos do not play if the app is installed. If I uninstall the app, all is fine. I've tried this several times, install, uninstall. It's the Jabra app FOR SURE. What's the fix?
2 Replies
meself
Honored Contributor
Options
Galaxy S24
Charge the Hearing Aids: Make sure your Jabra Enhance Pro hearing aids are fully charged and removed from their charging case. 

Turn on Bluetooth: On your Samsung phone, turn on Bluetooth in the settings. 

Open the App: Download and open the Jabra Enhance Select app from the Google Play Store. 

Initiate Pairing: Within the app, follow the prompts to connect your hearing aids. You may need to put the hearing aids into pairing mode (often done by turning them off and then on, or by placing them in the charger and removing them again). 

Complete Pairing: The app will search for the hearing aids, and you will need to confirm the pairing for both the left and right hearing aids individually. 

Restart Devices: After pairing, you may be prompted to restart your hearing aids by placing them in their charger until a green light appears and then taking them out again. 

Reboot Phone: If problems persist, restart your Samsung phone by turning it off and on again. 

Clear Past Pairings: In your phone's Bluetooth settings, remove any previously paired Jabra Enhance Pro devices from the list. 

Try Re-pairing: Go through the pairing process in the app again from the beginning. 

0 Likes
realaud
Honored Contributor
Options
Galaxy S24

Contact the developers of the Jabra app. They may not have updated the app for Android 16.


-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
0 Likes