Original topic:

Link To Windows PC

(Topic created: 02-28-2025 03:45 PM)
1451 Views
Josh_1
Cosmic Ray
Options
Galaxy S24

So have have been researching and trying to find a solution to this issue with no luck.

I have the Link to Windows that I have been using. However, it lists several devices that are no longer in use. I can not find a way to remove these devices. Any suggestions or ideas?

It is the same device list multiple time because of a system restore. On active connection it says "Windows Settings -> Bluetooth & devices -> Mobile devices." That doesn't work on the active connection nor old connections. I have tried signing out than back in. 

I have consider doing trying a factory reset on the phone but that is a big project and shouldn't have to be done. 

25 Replies
HFG420
Asteroid
Options
Galaxy S24
I have the same issue. It says my phone is connected by Bluetooth but it's not so what's it connected to is my question I have un-installed reinstalled same thing says my device is off line. it works fine
0 Likes
realaud
Honored Contributor
Options
Galaxy S24

You can try this:  Go to settings/apps/link to Windows Service. Tap on the app, scroll to storage and delete the cache and data.  Deleting the data should delete the old devices (no guarantees, but it should).  You will probably have to log back into your Microsoft account when you reopen the link and add your current device back.

0 Likes
HFG420
Asteroid
Options
Galaxy S24
not an old device it says it's connected to my S24. It ain't. says it's connected to my lap by BT. I'll try that
0 Likes
Tidbitty
Supernova
Options
Galaxy S24

Sorry for the late reply.  Had surprise inspections and a few things we had to change so got busy.

1.  Log in to you online MS account.  It won't work on device or on the computer.  Don't ask me why they doing it this way...  Yes it's not very bright.

https://account.microsoft.com/?refd=rewards.bing.com

2.  Click on devices on the left plane

3.  Tap Manage in the Android & iOS Device Management

4.  Remove devices you don't want. 

I believe there are recent changes so newer devices will not be on the list going forward as the S25 Ultra and iPhone 16 Pro isn't on the list, but my iPhone 13 Pro is on the list.

0 Likes
Josh_1
Cosmic Ray
Options
Galaxy S24

Thanks for looking that up. I have tried that. It does not have anything listed and says not support. See screen shots on page 1. 

0 Likes
Josh_1
Cosmic Ray
Options
Galaxy S24

Just to update anyone following this post, I used the "Send Feedback." This is the response I've received so far:


"Thank you for submitted the error report. We apologize for the inconvenience this issue may have caused ou. We have raised this issue to our Developers for further evaluation. We will get back to you as soon as an update becomes available."

That was received on 3/2.

0 Likes