Original topic:

Media will not play when on a video call. What's going on Samsung?

(Topic created: 4 weeks ago)
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Bluebiirdx
Asteroid
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Galaxy S24
After updating my S24 Ultra to the One UI7, media on browsers and certain apps (like crunchyroll; anime guy here) can no longer be played.

Long story short.
So I'm ALWAYS on FaceTime with my wife who resides overseas. (Still working on getting her to the states. Wish me luck with all thats going on)

There's a 12 hour time difference between us and so when she's up, I'm asleep. When I'm up, she's asleep.

Now whether she's still asleep or it's the weekend and she wants to nap but have me on the phone, thats fine with me. I'll stay on call. It's my wife duh.
But I do go out with friends at times so that's when the call ends. But I sometimes I stay watching videos while we are on call and she's cool with it.

But after this update, now I can no longer do that? Some apps do still play the media but some don't.
The play button is there but even with the power of the GALAXY in your finger ;), it's not going to play. Has anyone had or is getting this same issue?
What's going on Samsung???? 

Why all of a sudden this can't be done?
I can be a creep and just stare at my wife sleep the entire time if that's what you want. Jk lol





4 Replies
realaud
Honored Contributor
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Galaxy S24

You might have to try setting separate app sound and have the sound for your media directed to another device (not easy if you do not have BT speaker, echo device or other).  You can use headphones or buds and direct the media to play out of the phone's speakers while the call audio is directed to your headgear. Settings/sounds and vibration/separate app sound.  You may also have to turn on picture-in-picture for the app. Settings/apps tap 3-dot menu and choose special access.  Choose your pip app(s)

RobinDoanut
Asteroid
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Galaxy S24

let me know if there is a fix. I literally have the same scenario.

kupo
Constellation
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Galaxy S24
Yes! Same **bleep**g issue. Im trying to watch Crunchroll while my GF is sleeping because we are also long distance. Play button is there but I can't click on it and .... I'm just trying to catch up on one piece man. Lemme know if yall find a fix. 😭 UI 7 has been cheeks.
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Bluebiirdx
Asteroid
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Galaxy S24
Update: Going almost a whole month now without anything solved or fixed. Hoping for a miracle soon.
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