Fjmg91
Cosmic Ray
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โ01-30-2026 11:06 PM in
Galaxy S24
Since November 2025 now brief it's not working on my S24U Ultra, does anyone else is having this issue too?
Everytime I try to open it, it glitches and it crashes.
I don't know what to do.
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MrGhoul
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โ01-30-2026 11:28 PM in
Galaxy S24
Consider resetting app preferences. Go to Settings > Apps > tap on the three dots in the upper right corner, and select Reset app preferences.
This will not delete any data but will reset all app preferences, which might help restore functionality.
ALSO,
Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data.
Follow the steps below,
Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.
This will not delete any data but will reset all app preferences, which might help restore functionality.
ALSO,
Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data.
Follow the steps below,
Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.
3 Replies
Solution
MrGhoul
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โ01-30-2026 11:28 PM in
Galaxy S24
Consider resetting app preferences. Go to Settings > Apps > tap on the three dots in the upper right corner, and select Reset app preferences.
This will not delete any data but will reset all app preferences, which might help restore functionality.
ALSO,
Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data.
Follow the steps below,
Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.
This will not delete any data but will reset all app preferences, which might help restore functionality.
ALSO,
Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data.
Follow the steps below,
Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.
Fjmg91
Cosmic Ray
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โ01-31-2026 01:06 AM in
Galaxy S24
Thank you so much.
Actually the app preferences worked.
I cleared cache a few times after every update but that didn't work just that helped me a lot.
Thank you
Actually the app preferences worked.
I cleared cache a few times after every update but that didn't work just that helped me a lot.
Thank you
MrGhoul
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โ01-31-2026 07:25 AM in
Galaxy S24
You are welcome!
Could you please accept my post as "accepted solution" by tapping the 3 dots next to my original post. This will help others in the community with the same issues knowing this is a solution. I appreciate it, Thank you!
Could you please accept my post as "accepted solution" by tapping the 3 dots next to my original post. This will help others in the community with the same issues knowing this is a solution. I appreciate it, Thank you!