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10-01-2025 10:13 AM (Last edited 10-01-2025 10:13 AM ) in
Galaxy S24Be sure to click " ✓ Accept as Solution" when you find an answer that works for you and drop some ♡
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10-01-2025 10:18 AM in
Galaxy S24Sounds like a glitch my S25U moving a file from the Gallery to the secure folder it instantly disappears from my Gallery. I would wait for feedback from the feedback you sent.
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10-01-2025 10:26 AM in
Galaxy S24Be sure to click " ✓ Accept as Solution" when you find an answer that works for you and drop some ♡
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10-01-2025 10:28 AM in
Galaxy S24So far, I haven't encountered this glitch. Since you've already cleared the cache, the next step would be to test it in Safe Mode. If the issue persists, back up your device and perform a factory reset to see if that resolves the problem.
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10-01-2025 10:34 AM in
Galaxy S24Also, during safe mode, Secure Folder is inaccessible.
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10-01-2025 10:38 AM in
Galaxy S24Since you can't do a reset you would have to wait for feedback to see what the techs say.
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10-01-2025 12:13 PM in
Galaxy S24Is it a photo you edited? The unedited photo is usually saved as a shadow in case you want to revert to the original. You can work around it by cutting and pasting into the secure folder rather than using the "move to secure folder" option.
It takes no more than 10 minutes to reset and restore your phone, so it shouldn't affect your daily activities. In your case, though, you might want to make a complete Smart Switch backup first to the temporary cloud storage to make sure that any personal data not contained in the automatic backup gets restored.
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10-01-2025 02:12 PM in
Galaxy S24Be sure to click " ✓ Accept as Solution" when you find an answer that works for you and drop some ♡