JUMP TO SOLUTION Solved

Original topic:

Random dim on s24 base

(Topic created: 03-05-2024 07:14 AM)
856 Views
waisir
Constellation
Options
Galaxy S24

Random dim problem on s24 is very serious. It will dim and bright in a second like 5 times in a minute. To be specific, its like adjusting up 10% brightness and go back to original brightness continuously . I turned off all adaptive brightness, extra brightness, whatever that will affect brightness option, even tried factory reset. And the problem is not fixed and it cant be recorded by screen recorder. Its frustrating to see this problem occur on my s24.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello, welcome to the Community, and thanks for reaching out about your screen dimming constantly. I can understand the inconvenience and frustration this may cause when using your S24. Thank you also for providing the troubleshooting steps you have tried, as this greatly helps us know what all you ahve tried. Seeing as even a factory reset has not corrected the behavior, the device may need to be seen by a certified technician.

 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
waisir
Constellation
Options
Galaxy S24

This problem always occur when i am using mobile data.

 

0 Likes
Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello, welcome to the Community, and thanks for reaching out about your screen dimming constantly. I can understand the inconvenience and frustration this may cause when using your S24. Thank you also for providing the troubleshooting steps you have tried, as this greatly helps us know what all you ahve tried. Seeing as even a factory reset has not corrected the behavior, the device may need to be seen by a certified technician.

 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply