Original topic:

Return stolen during shipping. Samsung won't help

(Topic created: 05-01-2024 02:22 PM)
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Zizo79
Asteroid
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Galaxy S24
Bought a Galaxy S24 which I ended up returning with the bonus accessories and watch. Samsung claims I never sent the phone and sends me a video showing their employee opening the box which clearly shows a different tape than the one I used and the phone was not in there. I reached out to their executive team which literally told me I'm SOL. I am so disgusted by this and feel powerless. Can anyone help? 
19 Replies
Robin621k
Neutron Star
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Galaxy S24
Do you have the receipt from the shipping company you used?

Can you still see tracking for it?
The weight of the box on the receipt will prove the box wasn't empty!
Zizo79
Asteroid
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Galaxy S24
I do. It says 7.3 lbs which is high but still. I did mention it and they didn't care. 1714600612926.jpg
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Robin621k
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Galaxy S24
Not surprised it's FedEx!
IRStaten
Nebula
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Galaxy S24
Was this bonus accessory and watch with the phone like all three in one box?
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Zizo79
Asteroid
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Galaxy S24
That is correct
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IRStaten
Nebula
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Galaxy S24
Did you have insurance on the package
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Zizo79
Asteroid
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Galaxy S24
I used tbe prepaid slip Samsung sent me
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IRStaten
Nebula
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Galaxy S24
Sounds like this will be a dispute between FedEx and Samsung.
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Zizo79
Asteroid
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Galaxy S24
They are blaming me. I did a search on YouTube for stolen Samsung return. The package shown in it (in the Samsung video proof) had a brown tape on the bottom. It's the same one used on my package. Thing is I Dont have a brown tape. People stealing phones are using it.
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