Original topic:

S24 Ultra Gallery Crashing

(Topic created: 03-17-2024 08:35 PM)
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Suggaaaa_Bear
Astronaut
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Galaxy S24
Everytime I open certain folders in my gallery, the whole gallery force closes. I've checked all my settings, reset a bunch of stuff and it's still doing it. 
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Kennisnis
Astronaut
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Galaxy S24

Me too and I already reported to Samsung on January, they still didn't released update to fix, I also provide the gallery app version, one ui version, still happened in safe mode. They still ignore me.

Suggaaaa_Bear
Astronaut
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Galaxy S24
It is a corrupted image within the folder. Whichever folder is causing it, move the entire folder to "secure folder" (shows as an standalone app outside of gallery), start a screen recording and scroll down to where it force closes the folder (it will do the same as in gallery), open the screen recording and scroll to the end to find the blacked out pictures, these are corrupted (pictured). I looked at the images before and after to locate the exact one that was corrupted and deleted it. Moved everything out of secure folder and no longer have this issue.
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Suggaaaa_Bear
Astronaut
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Galaxy S24
Step by step what I did 1710961958227.jpgVideoCapture_20240320-140900_1000078537_1710961853.jpgVideoCapture_20240320-140919_1000078538_1710961867.jpgVideoCapture_20240320-140928_1000078539_1710961883.jpg
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Suggaaaa_Bear
Astronaut
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Galaxy S24
Next steps. It won't let me just post the screen recording. VideoCapture_20240320-140939_1000078540_1710961908.jpgVideoCapture_20240320-140948_1000078541_1710961674.jpgVideoCapture_20240320-141355_1000078543_1710962045.jpg
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