Original topic:

S24+ taking random shots Do NOT have register on my phone

(Topic created: 05-28-2024 05:38 PM)
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fkenisky
Asteroid
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Galaxy S24

I go through the day and probably never pickup my phone but to check a message or two or answer some bogus telemarketer. then when i go to look at pictures of my granddaughter I see about 20 random screen shots of things I have no idea got there. Some are the same things other are just random shots that I never went to these sites.

Is there a way to make this stop?

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14 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@fkenisky It sounds like you may have accidentally installed some malware which is doing this. 

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fkenisky
Asteroid
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Galaxy S24

That doesn't help. I have bitdefender running on the phone. How do I know if I have malware running?

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@fkenisky Try this troubleshooting step. Boot into safe mode. If you don't see this happening while booted in safe mode, then it is caused by a 3rd party app. 

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fkenisky
Asteroid
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Galaxy S24

Yeah thank for that cryptic instruction. I read through the antiquated instructions for some prior version that doesnwork on this phone. There is no safe mode for this phone using that antiquated version method. 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@fkenisky To boot into safe mode:

  1. Swipe down from the top of the screen.
  2. Click the power icon near upper right to Power off.
  3. Choose and hold Power off. The Safe mode icon will show up. 
  4. Choose Safe mode.
  5. The Samsung Galaxy S24 Ultra will automatically reboot in Safe Mode.