Beluga1a
Asteroid
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07-06-2025 05:08 PM in
Galaxy S24
Hi, i was using my s24 ultra when suddenly the bottom half of the screen and edges stopped responding to touch and there was a cancel button with two squares that showed up on the bottom and when I would select it, it would say "system ui isn't optimized for the latest verion of android..." i had to restart my phone to fix it. Just wondering why this happened and if it will be fixed. I tried using the open phone screen feature on phone link to fix it but that was also unresponsive.

1 Reply
LongHiker
Galactic Samsung Care Ambassador
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07-06-2025 05:16 PM in
Galaxy S24@Beluga1a For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.
Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/
Lastly you can submit a bug report via the Samsung Members app -> Support -> Send feedback.
Samsung Care is here to help. You can connect with our Care Pros in a variety of ways. Choose the one that works for you.
