JUMP TO SOLUTION Solved

Original topic:

S24 ultra heating and battery draining fast even on light usage

(Topic created: 01-29-2024 05:29 PM)
52152 Views
AP900
Halo
Options
Galaxy S24
I got s24 ultra recently and phone is heating up and battery draining faster than expected. Please provide fix for it..

1 Solution


Accepted Solutions
Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy S24

Hello, I'm sorry to hear about the trouble. Regarding the battery life, if you just recently purchased the phone, this is completely normal for the battery to drain a little faster than normal while in use for the first couple of days once the adaptive battery learns your usage pattern, you'll notice that the charge will last a longer.  Keep using your device in the meantime, so that it will learn your usage patterns. Something to keep in mind too, when there's a big update, it may reset the learning patterns, that's why some may experience this after updates.  If it doesn't get better within a few days it may be an application that's causing the drain, Check out this link; https://www.samsung.com/us/support/troubleshooting/TSG01001388/

Regarding your device overheating, I recommend checking out the following troubleshooting steps: https://www.samsung.com/us/support/answer/ANS00076952/ 

If those troubleshooting steps are followed, and you still are having issues, I would recommend taking the device to a technician to perform diagnostics or a potential reflash of your software. http://www.samsung.com/us/support/service 

View solution in context

0 Likes
Reply
119 Replies
dortyboy
Sun
Options
Galaxy S24
That's true. My s24 battery is draining faster than my s23 . What's gives samsung . I basically have the same settings for both
Debzcar
Constellation
Options
Galaxy S24

I'm the exact same. Tonight I went out with what's been a 100% charge all day ( thought this was weird ) next thing zero 

 

Highroller83
Constellation
Options
Galaxy S24

Same issue.. it was weird.. having my doubts restarted the phone and battery was down to 40%. What's happening Samsung ?

0 Likes
Reply
AP900
Halo
Options
Galaxy S24
I have majority of apps in sleep and deep sleep still it's draining fast
MAAAY
Constellation
Options
Galaxy S24

Same prob. 🙄

loudd2v
Halo
Options
Galaxy S24
Your phone is learning your usage patterns, so it usually takes about a week or two until you get the full potential of the battery. When I got my S23 Ultra, it did the same thing.
0 Likes
Reply
AP900
Halo
Options
Galaxy S24
I did learn and gave estimate battery time
0 Likes
Reply
AP900
Halo
Options
Galaxy S24
I don't think heating and battery drain is due to that
AP900
Halo
Options
Galaxy S24
See this1706578658473_1706578658458_0.jpg