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S24 ultra heating and battery draining fast even on light usage

(Topic created: 01-29-2024 05:29 PM)
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AP900
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Galaxy S24
I got s24 ultra recently and phone is heating up and battery draining faster than expected. Please provide fix for it..

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SamsungJustin
Community Manager
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Galaxy S24

Hello, I'm sorry to hear about the trouble. Regarding the battery life, if you just recently purchased the phone, this is completely normal for the battery to drain a little faster than normal while in use for the first couple of days once the adaptive battery learns your usage pattern, you'll notice that the charge will last a longer.  Keep using your device in the meantime, so that it will learn your usage patterns. Something to keep in mind too, when there's a big update, it may reset the learning patterns, that's why some may experience this after updates.  If it doesn't get better within a few days it may be an application that's causing the drain, Check out this link; https://www.samsung.com/us/support/troubleshooting/TSG01001388/

Regarding your device overheating, I recommend checking out the following troubleshooting steps: https://www.samsung.com/us/support/answer/ANS00076952/ 

If those troubleshooting steps are followed, and you still are having issues, I would recommend taking the device to a technician to perform diagnostics or a potential reflash of your software. http://www.samsung.com/us/support/service 

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dortyboy
Sun
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Galaxy S24
That's true. My s24 battery is draining faster than my s23 . What's gives samsung . I basically have the same settings for both
Debzcar
Constellation
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Galaxy S24

I'm the exact same. Tonight I went out with what's been a 100% charge all day ( thought this was weird ) next thing zero 

 

Highroller83
Constellation
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Galaxy S24

Same issue.. it was weird.. having my doubts restarted the phone and battery was down to 40%. What's happening Samsung ?

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AP900
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Galaxy S24
I have majority of apps in sleep and deep sleep still it's draining fast
MAAAY
Constellation
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Galaxy S24

Same prob. 🙄

loudd2v
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Galaxy S24
Your phone is learning your usage patterns, so it usually takes about a week or two until you get the full potential of the battery. When I got my S23 Ultra, it did the same thing.
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AP900
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Galaxy S24
I did learn and gave estimate battery time
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AP900
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Galaxy S24
I don't think heating and battery drain is due to that
AP900
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Galaxy S24
See this1706578658473_1706578658458_0.jpg