Samsung S24 Ultra Green Lines on Screen

[userQu1JcMmaCO]

I purchase on Samsung.com a Tmobile locked S24 Ultra and financed with Tmobile. Got it 6 days ago and it has been in a case sine the day I unboxed it. Not drops no water, it's been handled like a new baby. Now out of the blue while watching YouTube I got a vertical green appeared with a white line going horizontal. It shows even on the boot screen. Called Samsung Care + and they said it was a manufacturing defect can't help and transfered me to Order Support. They refused to exchange the device and said I had to return and repurchase. So I would loose my pre-order discounts, not cool. When I said I wanted tp exchange it I was transferred back to Samsung Care +. They said the same, no exchange and basically said to call Tmobile since the phone is financed with them. What is the point of Samsung Care + then? I'm so disappointed. I've only ever owned Samsung phones since the start of smart phones. 

I'm seeing more and more posts about this same issue. And yes I've rebooted, cleared cache, and factory reset. Why I can't get a brand new phone exchanged when faulty from the factory. This blows my mind. Tmoble did not build this phone.

[Faith7777]

Did you insist on speaking to a Supervisor?
Unfortunately, you have to insist because the regular customer representative that you get when you first call can only do so much.

I pre-ordered the S23 Ultra unlocked from Samsung.com last year.
Within the two-week return policy, there was something wrong with my S Pen.

That is when I found out that they do not exchange your device. Which also upset me. I did go higher up to the next level and speak to a supervisor.

And after a long discussion and being upset, I decided to send back the device and repurchase the same device, and then that supervisor told me that she would do a price match after the device was delivered. Which she did honor that, and I ended up with the difference credited back to my credit card.
At that time, the other promotion that I received when I preordered was an S8 plus tablet; I did pay out of pocket an extra $300 for that. So, they did not take that promotion away from me. But I don't know if they would honor it like this time if you used the credit on something that ended up being free, like earbuds. I don't know if they would let you keep the free earbuds that you got because you reordered a new phone. I hope this helps. It is very stressful to buy a new phone and then not be able to exchange it like you would in a store. I don't like that policy, but I know from experience they won't budge.
Good luck!

[LordVako]

Exactly the reason why I love AT&T. Samsung can keep their "Care+" deceit. I pay 45usd for Protect Advantage 4 lines of real phone protection. Unlimited screen repairs, phone can't be repaired? No problem you get a brand new replacement not a refurbished **bleep**. Take your phone to an authorized retailer and pamper your phone with diagnostic checks, battery checkup, cleaning your phone even with UV light. Mem I don't pay a penny for Samsung "Care+" 🤷🏻. Good luck 🤞

[useruuJOJVxi8D]

I have faced similar issue with the S22 ultra and the fun part is that my problem also occured while watching videos on YouTube and phpne charge was 15%. It seems that Samsung latest flagship displays having some serious issues with their display. In Indian subcontinent region this have become a serious issue right now. From Samsung to one plus to iphone, most of the flagship device display is facing this same kind of issue. You can search this on Twitter or YouTube.

[Bob195800]

WOW, Samsung new Flagship Phone,Should this be happening. I'm wanting to trade next to the S25 series but this is leading me to pause

[pjw400]

May I ask, because you got the phone from Tmobile, Tmobile have their own phone protection insurance. Did Tmobile offered their own phone protection insurance. I am with Tmobile and purchased my S24 Ultra from Samsung website and was doing research between the two phone protection insurance Samsung Care+ and Tmobile phone protection insurance. There is a deadline to get the Tmobile phone protection insurance after buying a new phone.