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02-02-2024 07:57 PM in
Galaxy S24Solved! Go to Solution.
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02-05-2024 10:08 AM in
Galaxy S24This looks like busted pixels. In the olden days we got that on a DVD players and it was basically tossed because LCD screen needed to be replaced. I have S24 Ultra on order unlocked for my kid so I hope * will not be seeing anything like this
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02-06-2024 05:27 AM in
Galaxy S24Funny thing is, it's almost the opposite with iPhones. If you buy one and something is wrong on day one, even though you have a return period, Apple will force you to go to them instead as they insist on handling all technical issues. Sounds like a blessing, but trust me, it frustrated countless amount of their users who simply wanted to exchange a defective phone at their local cell phone shop, but we're told they're out of luck and were forced to make an appointment at the nearest Apple store, which can be far away, and always busy.
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02-06-2024 05:47 AM in
Galaxy S24- Mark as New
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02-07-2024 02:46 AM in
Galaxy S24Looks like samsung not caring for their loyalty customer experience. Might just change to other brand. My self also facing screen issue. Very bad experience.
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02-07-2024 07:53 PM (Last edited 02-07-2024 08:01 PM ) in
Galaxy S24- Mark as New
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02-10-2024 05:31 AM in
Galaxy S24- Mark as New
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02-13-2024 01:35 PM (Last edited 2 weeks ago by SamsungRei ) in
Galaxy S24Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/
This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
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