Samsung cloud backup/restore suddenly missing?

[Locked-n-Loaded]

My s24U had Samsung Cloud. All my data is backed up into it. I can see it on the Samsung Cloud website. I can see it on my S20+ in the account settings. 

BUT, now, suddenly, my S24u is missing the settings under account. And the app is disabled. It's just dead. So I can't restore my data. My data is locked in the Samsung cloud & unobtainable to restore! But I can see it's there from a backup on 7/26/25

VZW says it's Samsung and they deprecated the Samsung cloud. Samsung says it's VZW and they are blocking the functionality. 

The app IS on my phone  but it's disabled and greyed out and you can't access it and it's matching settings within the account don't exist anymore. And they did just last week.

This is what the account interface should look like notice Samsung cloud. This is on my s20 plus right now. 

here's a screenshot from a backup from the Samsung cloud on my Verizon s24 ultra just last week. So we know it worked and we know it's there. 

 here is a screenshot from the Samsung cloud app on my s24 ultra but it is now unusable and you can't interact with it open it enable it or do anything with it. 

 this is a screenshot of what the s24 ultra backup and restore area looks like now and notice no longer to Samsung cloud exist as an option it's just... Gone

According to Verizon this isn't possible because Samsung cloud hasn't worked for years. But yet here's the very proof that it has and does. According to Samsung it absolutely does work and I know for a fact it does. 

So what happened?? Where did it go? How is it there just last week and now it's gone? How can Verizon say it's a no longer supported app when it is? 

I now cannot restore my s24 ultra with any of the settings any of the home screens any of the app settings it's all stuck in the cloud and not accessible despite the fact the s24 ultra backup is right there in plain sight backed up into the Samsung cloud.

[realaud]

Are you looking in you Samsung account, or are you lolking in settings/accounts and backup?

[Locked-n-Loaded]

It's not in either and use to be in both just 8 days ago 😬 and that's the issue.

Under Settings / Samsung Account you should see it

Under Settings / Accounts & Backups you should see it

[GaryB82]

It's slowly disappearing. I had the option and then yesterday I went to check something and it's now gone. Disappeared in 1 day on my s25 Ultra

[realaud]

What, then, is the point of auto backup? Can it be downloaded to a computer or flash drive via Smart Switch?

[Robin621k]

It's not on my S25U either, poof!

[realaud]

You have Verizon?

[Robin621k]

Yes, you can still backup to the cloud in general settings, reset, back up and restore.

[Locked-n-Loaded]

You are wrong.

First of all those settings don't exist under "general management". They exist under "account and backup" or under your Samsung profile at the top of the settings page.

But THEY DONT EXIST anymore! That's the whole point!

Google Drive doesn't have a manual or 1 by 1 "restore", it's restores when you log into a Google account and Smart Switch you could connect to a 2nd phone and attempt to transfer certain settings.

None of this is the Samsung Cloud "backup, restore, sync" functionality. This worked seamlessly with 1 press. All integrated with Samsung into Samsung from Samsung.

I'm not entirely sure you really have a grasp of what the Samsung Cloud is capable of doing relative to other cloud storage services. They are NOT the same functionality.

[Robin621k]

It is not their on phones that are on Verizon, even devices bought from Samsung.