- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago in
Galaxy S24- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago in
Galaxy S24- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago in
Galaxy S24- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
4 weeks ago in
Galaxy S24Hey user5mChMr10dW, welcome to community! I couldn't live without my S24 Ultra, let's have you feel the same way again about yours!
I recommend performing a factory reset of your device. Please ensure that you back up all the data on your device before doing so.
Warning
You may need your Samsung account password or Lock screen password when resetting your phone or tablet. All your data will be erased. However, before resetting your device, you can use Smart Switch or a cloud account to back up your data onto an SD card or USB drive. If you have encrypted your SD card, it must be decrypted before resetting your device.
Note
Performing the steps in this guide can resolve issues with your Galaxy phone or tablet by restoring the device to its original settings. However, if the problem is caused by an app that will be fixed in a future update, a factory data reset isn't a permanent solution. You'll need to reinstall or update the app once the update is available to take advantage of the fix.
1Prepare your phone or tablet for reset.
Make sure to back up your phone or tablet. All data and settings will be erased.
Write down the username and password for the account that you used to back up your data.
We recommend having your phone or tablet plugged into the wall charger during the reset process because it may take up to an hour.
If you have encrypted the SD Card inserted in to your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.
2Perform the reset.
Navigate to Settings. Search for and select Factory data reset. Tap Factory data reset again, and then tap Reset. Follow the on-screen prompts to complete the reset. You may need to enter your Samsung account password or Lock screen password. The phone or tablet will reboot.
3Set up the device.
When the phone or tablet reboots, it will have its original factory settings. Now you will need to go through the initial setup to finish setting up the phone or tablet. The phone may require you to enter your Samsung or Google account information to complete the setup.
4Test the device.
Before installing any apps, make sure that your phone or tablet is functioning normally.
Please let me know if this corrects the issue.