Visual Voicemail Issues

[Yatman]

So back in January, I got the android 16 and oneui 8.0 update. I recently discovered that my visual voicemail app was no longer connecting to my service provider (Visible) and was totally out of sync. So I contacted them to investigate. After over an hour of investigation, I felt like I was getting the run around so I switched to Xfinity Mobile and lo and behold, the same issue. 

It seems the latest update to the voicemail app no longer connects to service providers natively. I've tried almost everything I found on the net other than factory resetting my phone.

Has anyone else seen this and how did you resolve it if you did?

[bawaji]

I too have an unlocked phone and am on a Verizon MVNO. The native voicemail app is working fine for me. Maybe try force stopping the voicemail app, clearing the app cache and clearing all the data, and then try to set up the voicemail on it again to see if you get it to work. If it still doesn't work, contact Xfinity Mobile and have them reset your voicemail (you may lose all your saved voicemails) and set up the app again. Can't think of anything else since it is working fine for me.

If that doesn't work, the only other option you may have is to contact Xfinity mobile again and let them know their voicemail app isn't working, or to see if you can find a way to download Verizon's voicemail app to see if it works. I doubt if Samsung will work on it since it is working for others (at least for me) on Verizon MVNOs.

Hope you get it to work for you soon!

[SapphireA]

Where is the Visual voicemail app Does it Cost?

[Yatman]

Carriers don't charge for it but unless you're on that carrier, many of their specific apps don't appear in the app store.

[SapphireA]

😮 That's crazy Thank You God Bless You Have A Blessed And Safe Day

[RichardBernardHolden]

I'm on Xfinity Mobile and my Visual Voicemail works fine, I'm on a base model Galaxy S24

[Yatman]

I have a suspicion it's the app included with oneui 8.0. I can't seem to get a lesser version of the app to install.

[RichardBernardHolden]

Honestly, I don't recall an update breaking a app like that before

[Yatman]

No other clues unfortunately and when you call 1 of the 2 company's, after about an hour, they'll tell you to call the other company so....... 😡

[bawaji]

I am on One UI 8 too and the native voicemail app works fine for my Verizon mvno voicemail. The app version is 20.0.00.37.

[Yatman]

Yup, that's the version I have too