Wifi calling disappeared

[KrisintheCountry]

I purchased a refurbished Samsung Galaxy s24 ultra, from backmarket.com - everything about the phone is great except the wifi calling feature isn't in the settings. I've already checked with my phone company to make sure wifi calling was part of my plan, which it is (I already knew this) I just wanted to check off any possible reason. Anywho- I've searched and searched for hours and days trying to find a solution, and came up with nothing .. Anyone have an answer ? Thanks in advance! 

Edit to add: I live in a rural area, so 90% of the time I rely on wifi calling.

[KrisintheCountry]

Yes, here you go . Ty

[Robin621k]

I don't recognize that service provider version. Who is your provider?

@Mujibar can you make any heads or tails out of this Service Provider Version?

[KrisintheCountry]

At&t

[Robin621k]

That is part of your problem. Have you checked to see if there are any software updates for your phone?

[KrisintheCountry]

I just looked up what service provider lla is... Liberty latin America. How is that even possible?

[KrisintheCountry]

I have an update. Finger crossed

[Robin621k]

Because you bought your phone from Black Market. The previous owner had the code changed to work in Latin America. If you can't return the phone you will have to go to a authorized Samsung Service center to have the proper software to work in the flashed to your device.

[KrisintheCountry]

Okay, yeah the update didn't change. Well, I guess my best option is to return it. I turned to this app as a last resort, Im glad I did though. You have been a great help!! I appreciate you walking me through this. I was losing my mind.

[Robin621k]

Use swappa make sure to check off unlocked!

[KrisintheCountry]

Okay, thank you. Backmarket.com doesn't sell them, they are just a middle man for smaller stores that sell refurbished phones. I should have done more thorough research.