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Original topic:

notification for syncing emails... won't go away

(Topic created: a month ago)
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userMOAKxrr37h
Cosmic Ray
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Galaxy S24

Starting either late last night or this morning there is an e-mail icon in the left corner and notification of "syncing emails...."  and notification says "1 active in background>.  When I click on that it says check background activity and notes email is running.  I think this was caused by some update in the past few days but not sure how to go back to prior.  Not sure if this is using battery to keep trying to sync.

I've cleared the cache, closed the program, etc but nothing seems to fix this.

Any pros know if there is a fix in the works?  Thanks.

183 Replies
VespaMcC
Constellation
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Galaxy S24

Driving me mad! It's been 3 days now! I wish Samsung would sort this out. I have s22 Ultra.

ednalvarez
Constellation
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Galaxy S24

I had same problem, as well as other problems, since update a few days ago

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euplero
Constellation
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Galaxy S24

The same here since I updated my Phone to the new firmware at 14th April

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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S24

Hello everyone, Thank you for being part of the Community and for posting your concerns here. We understand how frustrating it is for the email sync to continuously appear.

The notification can be disabled using the following steps:

① Phone Settings > Notifications > Advanced settings > Enable(turn On) ‘Manage notification categories for each app’ 

② Open the Email app(from home or apps screen) > Menu(≡) on the top left > Settings(gear icon) on the top right > Notifications > Notification categories > disable(turn Off) ‘Email sync notifications’

If these steps do not help, please submit an error report using the Members app to provide the data logs to Samsung developers. 

  1. Touch and hold Samsung Members icon  on Apps screen and Tap Error reports
  2. Tap OK on agreement popup for sending system log data
  3. 3. Select Symptom category
  4. Describe problem in detail and SEND.

 



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