Subject: Connection Issue with MiniMed Mobile App on Samsung Galaxy S25 Ultra (MiniMed 780G)
I am experiencing a recurring issue with the MiniMed Mobile app on my Samsung Galaxy S25 Ultra. I have the latest version of the app installed, and I am using it with the MiniMed 780G insulin pump.
Initially, the app works without any issues and maintains a stable connection with the pump . It continues to function after the update. However, after a few days, the app suddenly loses connection and is unable to reconnect. The phone and pump are no longer able to detect each other.
The only solution I have found is to reset the phone to factory settings, reinstall the app, and pair the pump again. After that, the app functions normally for a few more days before the same problem occurs again.
Could you please assist me in resolving this issue or advise on a more permanent solution? Your help would be greatly appreciated.
When the connection between the MiniMed 780G system and the MiniMed Mobile app is interrupted, follow the steps below.
Android phones:
App is frozen or data is not transferring:
Open Settings and go to Apps Find MiniMed Mobile in the list and tap it Select Force stop Turn off and restart the phone or turn on and off airplane mode
Lost connection to the pump:
Open Settings and go to Apps Find MiniMed Mobile in the list and tap it Select Force stop Go back to Settings and open Connections Tap Bluetooth and remove the pumpās serial number from the list by selecting the icon and choosing Unpair On the pump, remove the phoneās serial number by going to Menu, Connected Devices, Mobile, then select Remove Turn off and restart the phone or turn on and off airplane mode Open the MiniMed Mobile app and follow the instructions to reconnect the pump
If the process is unsuccessful, possible causes include:
Interference from other Bluetooth devices such as Wi-Fi, fitness apps, or too many connected Bluetooth devices for example more than four In this case, disconnect or remove unnecessary devices or apps
I am ruling out resetting the Bluetooth functions as you stated you factory reset the phone. So, is that device any other smartphone? If it is, remove that app from those phones, then rest the Bluetooth and then pair back up the app and your S25. Setting/General management/Reset/Reset Wi-Fi and Bluetooth settings and then reset it. You will also need to reconnect to your Wi-Fi.
If you do not have that on any other device, instead of resetting the phone completely, simply use those same instructions above to reset the connections and then pair it back again. That may still be a hassle, but far better then resetting your phone completely. Also, call the manufacturer about your issue, since it is their software and hardware.
Short list form a Google search: Also, be sure the transmitter is seated correctly or is functioning properly (is there a diagnostic test for it?). Are batteries running low/seated loosely? Reset the pump to clear out its cache.
I donāt have the app installed on any other device. I only tried going back to my previous Samsung A54 5G, which is updated to the latest version, and there the app works normally (I initially thought there might be something wrong with the insulin pump). I then uninstalled the app from that device as well.
I followed the instructions you provided, but the issue still remains. The devices find each other, I confirm the pairing on the phone, but then the connection gets lost. I forgot to mention this earlier.
That's a bummer and very understandably so considering the need for the device. For now I guess just re-pair every few days will be needed until the MiniMed is updated to the latest software. Since you mention it works with an A54, that is just my logical conclusion.
I guess keeping two smartphones handy for a lossless connection using your A54, and then use your S25 as for everything except the MiniMed could be option for now. Contact the MiniMed maker and let them know your issue. Stay well! š
When the connection between the MiniMed 780G system and the MiniMed Mobile app is interrupted, follow the steps below.
Android phones:
App is frozen or data is not transferring:
Open Settings and go to Apps Find MiniMed Mobile in the list and tap it Select Force stop Turn off and restart the phone or turn on and off airplane mode
Lost connection to the pump:
Open Settings and go to Apps Find MiniMed Mobile in the list and tap it Select Force stop Go back to Settings and open Connections Tap Bluetooth and remove the pumpās serial number from the list by selecting the icon and choosing Unpair On the pump, remove the phoneās serial number by going to Menu, Connected Devices, Mobile, then select Remove Turn off and restart the phone or turn on and off airplane mode Open the MiniMed Mobile app and follow the instructions to reconnect the pump
If the process is unsuccessful, possible causes include:
Interference from other Bluetooth devices such as Wi-Fi, fitness apps, or too many connected Bluetooth devices for example more than four In this case, disconnect or remove unnecessary devices or apps
