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02-27-2026
12:34 PM
(Last edited
03-05-2026
09:03 AM
by
SamsungJoJo
) in
I cracked my back glass on my phone, an now my phone service goes in an out, I dont see any damage to the to the service antenna.
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02-27-2026 01:22 PM in
Galaxy S25Hi, tana214, Welcome to the Community! We understand your concern with the phone service going in and out. We agree with Mujibar that the phone sounds like it needs service.
Please feel free to follow the link that Mujibar provided, and here are a couple other ways to reach out to Samsung.
Please feel free to call into 1-800-Samsung at 1-800-726-7864 or if you prefer, please feel free to send a private message.
Please include the following in the private message:
Model Number
Serial Number/ IMEI number
First and Last Name
Best Contact phone number
Physical Mailing Address
Email address
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02-27-2026 12:39 PM in
Galaxy S25https://www.samsung.com/us/support/service/locations/
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02-27-2026 01:22 PM in
Galaxy S25Hi, tana214, Welcome to the Community! We understand your concern with the phone service going in and out. We agree with Mujibar that the phone sounds like it needs service.
Please feel free to follow the link that Mujibar provided, and here are a couple other ways to reach out to Samsung.
Please feel free to call into 1-800-Samsung at 1-800-726-7864 or if you prefer, please feel free to send a private message.
Please include the following in the private message:
Model Number
Serial Number/ IMEI number
First and Last Name
Best Contact phone number
Physical Mailing Address
Email address