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Original topic:

Cracked the back glass on my S25 plus and now my phone services goes in/out

(Topic created: 02-27-2026 12:34 PM)
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tana214
Constellation
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Galaxy S25

I cracked my back glass on my phone, an now my phone service goes in an out, I dont see any damage to the to the service antenna.

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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hi, tana214, Welcome to the Community! We understand your concern with the phone service going in and out. We agree with Mujibar that the phone sounds like it needs service.

Please feel free to follow the link that Mujibar provided, and here are a couple other ways to reach out to Samsung.

Please feel free to call into 1-800-Samsung at 1-800-726-7864 or if you prefer, please feel free to send a private message. 
Please include the following in the private message:
Model Number
Serial Number/ IMEI number
First and Last Name
Best Contact phone number
Physical Mailing Address
Email address

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2 Replies
Mujibar
Honored Contributor
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Galaxy S25
Just because you can't see any physical damage doesn't mean something isn't damaged. Take the phone to a service center for an evaluation:

https://www.samsung.com/us/support/service/locations/
Solution
SamsungMod
Community Manager
Community Manager
Options
Galaxy S25

Hi, tana214, Welcome to the Community! We understand your concern with the phone service going in and out. We agree with Mujibar that the phone sounds like it needs service.

Please feel free to follow the link that Mujibar provided, and here are a couple other ways to reach out to Samsung.

Please feel free to call into 1-800-Samsung at 1-800-726-7864 or if you prefer, please feel free to send a private message. 
Please include the following in the private message:
Model Number
Serial Number/ IMEI number
First and Last Name
Best Contact phone number
Physical Mailing Address
Email address