[Galaxy S25 Series] How to fix Knox Matrix draining battery and overheating phone

[Sergio_Blanco]

Knox Matrix is draining the battery and overheating the phone. Impossible to work that way. I hope that Samsung publish an update soon to fix this. I'm concerned that the battery can start expanding or leaking because it is to hot and i need to keep the phone charging to go thru my work shift. Really bad situation...

[Gabrocol]

 as per requested, I will also make a new update post to show this

[User_Rw5StDp]

My phone was working great until it did an update this morning. Now my phone will not hold a charge at all!!!!! It is extremely frustrating. Especially since I'm still paying on this phone. 

[Stacey0x]

Same.. im very mad about this my phone hold a charge for 2 days.. now i can barely use it

[Boushe21]

Same here. Samsung definitely did something seriously wrong with the April update.

[Gabrocol]

Its so sad that our 2 year old thousand dollar phones have been bricked by yours truly Samsung. They need to fix this now

[n_jogger_eckers]

My SO, having an S24 Ultra, is having the exact same issues as this post and others are describing. I have an S23 Ultra with no issues and i did have an update very recently. Were not sure what to do and I'm worried about the health of the battery dealing with such a debilitating constant load on it just for her to be able to use it. It is going to effect the batteries life for it to continue cycling so drastically, not to mention other components with the heat produced during this.
We're going to try to keep the phone off as much as possible until something is done.

[Gabrocol]

 

 For Clarification I use light performance mode, I do not use any battery draining apps outside of normal browsing. I also have limited which apps can run in the background. HOW IS THREE HOURS of phone usage acceptable at all for a 2 year old flagship phone??? The numbers in the image speak for themselves. FIX this issue

[Sweets75]

No not ok

[user_ams007]

That sometimes happens after a firmware update. It takes a few days for your device to automatically adjust. Everything is done in the background, but you can try using the Samsung Good Guardians app from the Galaxy Store, which should optimize your device. I recommend you run it after any type of firmware update. Also, check and see if you have any updates regarding Google Play Services and Google Mainline Services.

https://apps.samsung.com/appquery/appDetail.as?appId=com.android.samsung.utilityapp

[SamsungModerator1]

Hello Gabrocol, welcome back to the community! I would like to express my concerns due to the recent frustration you’re facing with your battery draining. I am happy to be here to help. Let us explore our options when it comes to troubleshooting this situation. Please check the link here for more information on how to fix this issue:

http://www.samsung.com/us/support/troubleshoot/TSG10001538/ .

Please do not hesitate to keep us informed on how your phone is functioning. We look forward to your response.