Knox Matrix is draining the battery and overheating the phone. Impossible to work that way. I hope that Samsung publish an update soon to fix this. I'm concerned that the battery can start expanding or leaking because it is to hot and i need to keep the phone charging to go thru my work shift. Really bad situation...
Thanks to PandoraB, we have another option to try.
Go to the Device Care settings, changed the Performance Profile from 'Standard' to 'Light'. Then go to Settings-Apps-Search-Knox app. 3 menu button, "UNINSTALL UPDATES". Then "go to Galaxy Store" from within Knox app menu still, update app again, and that cleared the entire overheating and battery drain.
Let the phone charge while still in Light performance mode and once you're sure it wasn't going to overheat again after it finished charging at 100%, change it to standard performance mode.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Thanks to PandoraB, we have another option to try.
Go to the Device Care settings, changed the Performance Profile from 'Standard' to 'Light'. Then go to Settings-Apps-Search-Knox app. 3 menu button, "UNINSTALL UPDATES". Then "go to Galaxy Store" from within Knox app menu still, update app again, and that cleared the entire overheating and battery drain.
Let the phone charge while still in Light performance mode and once you're sure it wasn't going to overheat again after it finished charging at 100%, change it to standard performance mode.
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Hey, I found a workaround on my end after seeing other posts and commenting, etc. I went into the Device Care settings, changed the Performance Profile from 'Standard' to 'Light'. Then I went to Settings-Apps-Search-Knox app. 3 menu button, "UNINSTALL UPDATES". Then "go to Galaxy Store" from within Knox app menu still, update app again, and that cleared the entire overheating and battery drain.
I let the phone charge while still in Light performance mode and once I was sure it wasn't going to overheat again after it finished charging at 100%, I changed it to standard performance mode.
It's been 2 days and I haven't had a single issue since.
