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S25 Ultra : Facebook and Messenger volume issue

(Topic created: 2 weeks ago)
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Members_Cb4m9e4
Constellation
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Galaxy S25

After a Messenger call ends, S25 Ultra phone gets stuck in a "phantom call" state. This prevents me from adjusting the volume and making any subsequent calls, whether through Messenger or your regular phone app. Initially I had to restart my phone to resolve this, But now I discovered that simply force-stopping the Facebook Messenger application in your settings effectively fixes the issue.

I suspect this is more of a Facebook Messenger-specific problem than an issue with my S25 Ultra itself. Are other S25 Ultra users encountering this exact same problem?

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25

That's because its a bug with the Facebook Messenger app since force closing the app resolves the issue so he would need to contact Facebook Support 



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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25

I'm sorry to hear about this issue. This is the first time I've encountered it. I would recommend contacting Facebook Support, as force-stopping the app seems to resolve it. This suggests a potential bug within the Messenger app, and hopefully, they can release an update to fix it.



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executioner1244
Cosmic Ray
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Galaxy S25
No its the phone
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executioner1244
Cosmic Ray
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Galaxy S25
Never have that problem with the s24 ultra
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Solution
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S25

That's because its a bug with the Facebook Messenger app since force closing the app resolves the issue so he would need to contact Facebook Support 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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