S25 ultra Verizon update not installing

[austinowens23]

I just traded in my s24 ultra for the s25 and I got the new update this morning gets to 2 percent and says can't update i tried again same thing 

[OMEN20]

No, I only tried USB-C to USB-C.
I have a Galaxy Book.
Dex is working fine.
Gallery is working fine.
Also, I have access to the phone media.
But the Smart Switch app won't see the phone.

[Tom6068]

I should have asked or specified if you used a hard wair connection on concert with smart switch. So smart switch did not using a hard connection?

[OMEN20]

No, it didn't. It was like searching nearby devices, and then no computer was detected nearby. It's not even searching for a phone.

[Tom6068]

Do you have Smart switch installed on both pc and phone?

[OMEN20]

Yes, that's correct. Smart Switch is installed on both the PC and the phone.

[Tom6068]

Ok, do you Developer options enabled in settings shown at the bottom?

[OMEN20]

Yes, I do. It's enabled. And I have two phones, both on Verizon SIM cards. One got updated, and the other one didn't.

[Tom6068]

I know this seems like a lot of question but I'm earnestly trying pinpoint this down to as far as I know what do.

Anyway, so both phones were via hard connection to your PC using smart switch, and only one got the update and the other did not? Also you have two S25 phones?

[OMEN20]

No. I have 2 phones both are the S25 ultra both on Verizon Sim card.
When February update came in. One got update fine no problems at all
The other one gave me error message so
I restarted the phone and try to update it but the same thing same error
So I restarted the phone on safe mode and the same thing it won't be updated.
So I checked everything like all the apps were uploaded and even the Google play system also updated. And I tried again didn't work same message "Couldn't update
Try updating using Smart Switch on your computer or contact Customer Service"
So I connected the phone to the computer usb-c to usb-c to check if I can use smart switch to update the phone. The smart switch on the computer didn't see the phone.
But I do have access to the phone from the computer like the phone files. Also I Gallery app on my computer and that app can see all my videos and photos that on the phone
So the phone is connected to the computer but smart switch can't see it.

[Tom6068]

Ok, that helps greatly. Now connect the cable from the problem device to your PC, then open smart switch on PC, go to developer options (you said Debugging is enabled), scroll down to "Default USB configuration", open that and choose "Transferring files". You should see the devices connect in the smart switch program and it should auto-display the update that is needed. I hope that helps.