Touch accessibility issues during charging

[RajeevS]

I have been using the Samsung Galaxy S25 Ultra for the past two months. Since the day I purchased the device, I have been experiencing touch responsiveness issues specifically when the phone is charging.

During charging, the screen becomes difficult to use — I am often unable to unlock the device using the pattern, type messages properly, or open folders without multiple attempts. This issue has been consistent since the beginning.

I would also like to highlight that I am using the original Samsung charger provided with the device for charging purposes.

I would like to understand whether this is a known defect with the device itself or if it is related to any external factors. Additionally, I would appreciate guidance on how to resolve this issue.

Has this type of problem been reported by other Samsung Galaxy S25 Ultra users? This has become a highly frustrating experience while using the device.

[RajeevS]

Yes, you are correct and bought  it adapter from Samsung site

[FeeFee13]

😊

[RajeevS]

What is the issue during charging ?

Why we are unable to use the phone during charging?

[RajeevS]

Hey @shockey0710 how can I share the video here. I am not seeing any option to add the video here. Seem don't have permissions to add an video.

Thanks!

[RajeevS]

Hi @shockey0710  please find the link below.

https://photos.app.goo.gl/4ctZXMEpSnEypDWXA

[RajeevS]

Hi @Pianodude58 How to get resolved this issue. Could you please help on this.

Thanks!