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USB-C port no longer works

(Topic created: Saturday)
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ultimatelawman
Cosmic Ray
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Galaxy S25
My s25 ultra does not charge wired anymore. It doesn't recognize the USB C cable, at all. Have tried multiple cables and multiple chargers and they all work on my other phone.
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XB4547
Asteroid
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Galaxy S25
It's possible the internal connectors got knocked off if it was dropped or bumped hard.

You'll need a technician, but it should still be covered under warranty.

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18 Replies
Dan2023
Honored Contributor
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Galaxy S25
Are you using the Samsung proper Samsung power adapter for the phone?
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ultimatelawman
Cosmic Ray
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Galaxy S25
Yes. It's a Samsung brick, and using the cable that came with the phone. And it charges my other phone just fine.
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Pianodude58
Comet
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Galaxy S25
Sounds like your phone's USB port is possibly damaged or defective.
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ultimatelawman
Cosmic Ray
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Galaxy S25
Yeah, that's what I figured. I've had the phone since it came out, then yesterday it just decided to stop charging. Nothing happened to the phone, it was on the table and just didn't charge.
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Robin621k
Honored Contributor
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Galaxy S25
I have almost the same problem, mine will only slow charge at 7.5 watts and will not recognize any USB device.

Did all the the trouble shooting, even A factory reset.which was an absolute nightmare using Samsung cloud backup. Avoid that at all costs!

Nada, off to the repair shop tomorrow.
ultimatelawman
Cosmic Ray
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Galaxy S25
Guess I'm using the future iPhone now, no ports just wireless charging 😂
Robin621k
Honored Contributor
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Galaxy S25
Question, do you live anywhere with high humidity?
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ultimatelawman
Cosmic Ray
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Galaxy S25
I'm close to dc, and it's been higher humidity than usual the last few weeks
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Robin621k
Honored Contributor
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Galaxy S25
I think that is what the problem is.
Will update you tomorrow when I go to Ubreakit.
I am also buying a USB plug to protect the port from humidity moisture.
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