Not happy

[userX8RXEZuaoH]

I have the S26 Ultra. I loved it until I put a case on it, and my screen cracked! I thought it was suppose to be durable and the screen wasn't suppose to break easily. Seriously all I did was put the dang phone case on it and it cracked oright on the side of the screen. Not one but spider web cracked it.

[Chucky65]

I am so sorry to hear that. One of the reasons I always bought Samsung was because I never had a screen crack.

[userX8RXEZuaoH]

I had my s10 for 5 years. Never cracked. It started over heating, and the screen started to come apart, and the camera lens came off. So I thought it was time for a new phone. I got this one and only have had it 2 weeks.

[Tom6068]

@userX8RXEZuaoH Samsung will deny any warranty coverage on screen cracks unless proven it was caused by a pre-existing defect; they are very specific about that in their warranty form day one on cracked screens.  It seems to me to be seriously unlikely a phone case would cause this unless a good deal of pressure was used trying to get it on the device. Also, I would name the phone case brand maker and type as a warning to others and leave a review on Amazon regarding this.

Take it to a uBreakiFix store which is an official Samsung repair center too and look for a locations that is the nearest. Ask them to really check if there was an already existing defect which could have triggered the crack . Either way they can replace the screen there easily.

https://www.ubreakifix.com/

[meself]

What case did you use

[userX8RXEZuaoH]

One, I got off Amazon. It was supposed to protect it from drops and stuff like that.

[meself]

I have never had a Crack screen i use spigen tough armor

[userX8RXEZuaoH]

Thanks, I'll have to check that out when I get this one fixed.

[meself]

On Amazon also can find it

[userX8RXEZuaoH]

I guess I should have gotten the defender box one instead of just a hard case one. Lesson learned 😮