03-06-2018 05:14 PM
Video playback in Netflix and Hulu is green and blocky, but with good sound.
This started happening after the most recent Android update.
Please give us an update and please fix this ASAP!
Solved! Go to Solution.
03-18-2018 07:09 AM
Latest update for S8 along with Netflix and Hulu fixed the issue today!!! 3/15/2018. VERSION G892USQS1ARC1
I have just recently received the update today and now both Netflix and Hulu are working again.
Thanks for not addressing this for two weeks Samsung... Major fail!
03-07-2018 02:59 AM
03-07-2018 03:03 AM
03-08-2018 08:21 AM
Hey folks, just stepping in to see what we can do here.
Firstly, can I just ask what carrier each of you has? I've seen reports this is happening with Sprint devices, but I want to see if any other carrier is also having the problem.
Also, can I ask that you try the troubleshooting steps by following THIS link. Thanks!
03-08-2018 12:43 PM
At Samsung, we continuously strive to deliver the best possible experience on our devices. We appreciate your valuable feedback, and have shared this with our engineering teams to help improve the experience.
03-10-2018 09:34 PM