After latest update on S8 Active, videos on Netflix and Hulu play green

SOLVED
Asteroid

After latest update on S8 Active, videos on Netflix and Hulu play green

Video playback in Netflix and Hulu is green and blocky, but with good sound. 

 

This started happening after the most recent Android update.

 

Please give us an update and please fix this ASAP!

1 ACCEPTED SOLUTION

Accepted Solutions
Asteroid
Solution
Accepted by topic author Dillicious
‎03-18-2018 07:10 AM

Re: After latest update on S8 Active, videos on Netflix and Hulu play green


@userW9qo59SyMowrote

Latest update for S8 along with Netflix and Hulu fixed the issue today!!! 3/15/2018. VERSION G892USQS1ARC1


I have just recently received the update today and now both Netflix and Hulu are working again.

 

Thanks for not addressing this for two weeks Samsung... Major fail!

20 REPLIES
Constellation

Re: After latest update on S8 Active, videos on Netflix and Hulu play green

Same here. S8 Active with green screen on Hulu after updating.

Constellation

Re: After latest update on S8 Active, videos on Netflix and Hulu play green


@userWkiwwNJgu6wrote:

Same here. S8 Active with green screen on Hulu after updating.


 

Constellation

Re: After latest update on S8 Active, videos on Netflix and Hulu play green


@user4nOdMN4yefwrote:

@userWkiwwNJgu6wrote:

Same here. S8 Active with green screen on Hulu after updating.


 


 

Constellation

Re: After latest update on S8 Active, videos on Netflix and Hulu play green


@userWkiwwNJgu6wrote:

Same here. S8 Active with green screen on Hulu after updating.


 

Honored Contributor

Re: After latest update on S8 Active, videos on Netflix and Hulu play green

Hey folks, just stepping in to see what we can do here.

Firstly, can I just ask what carrier each of you has? I've seen reports this is happening with Sprint devices, but I want to see if any other carrier is also having the problem.

Also, can I ask that you try the troubleshooting steps by following THIS link. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: After latest update on S8 Active, videos on Netflix and Hulu play green

I'm on Sprint. 

 

Thelink you supplied crashes the Samsung+ app every time I click it.

Highlighted
Supernova

Re: After latest update on S8 Active, videos on Netflix and Hulu play green

At Samsung, we continuously strive to deliver the best possible experience on our devices. We appreciate your valuable feedback, and have shared this with our engineering teams to help improve the experience.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Asteroid

Re: After latest update on S8 Active, videos on Netflix and Hulu play green

Spoiler
I am on Sprint, in this also crashes for me to on the link. This also happens on Netflix and hulu and Google play video.
Constellation

Re: After latest update on S8 Active, videos on Netflix and Hulu play green

How do we fix this problem anyone know?