04-28-2017 07:11 AM
Let's try some troubleshooting steps, just let us know how these go!
If those don't help, we certainly want to assist you further with this matter. To better do that, can we have some added details about your specific device and this concern? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Thanks!
05-01-2017 06:36 AM
Hey all. I just wanted to reach back out and see if those steps helped out! If not, please let the Community know so that they can look into different ideas to help further.
05-08-2017 04:25 AM
My S8 which ive had since 20th April from carphone warehouse has worked fine since I've had it but just recently has been getting very hot whilst charging. The phone works fine and stays cool when charged and using during the day without any bother but when I plug it in to my Samsung charger it gets very hot whilst charging. Any ideas.
05-24-2017 01:23 PM
Just to check, are you using it while charging? When it get warm, what are you doing? There is a bit of a difference in the power used between just texting or playing a game. Just let us know!
05-26-2017 01:40 PM
05-26-2017 01:53 PM
I would suggest reaching out to your regional support. It's possible that they can either fix this up or walk you through some steps that will fix things.
Naturally you can wait and see if anyone in the Community has any ideas but since this is a Community largely based in USA devices, it might be a bit harder for them to fully assist.