06-22-2018 06:41 AM
Rebooting does not clear this problem, in fact, I went into the Samsung specialist at my local Best Buy store (where I purchased the case) and he wasn't able to fix it either. My case was still under warranty but I don't have the original packaging for it (likely tucked away in a moving box).
He suspected something to do with NFC, but troubleshooting those settings also didnt resolve.
Also, the phone does register when it is in the case, as I have options to match theme colors to the case, and options to edit the led icons -- and it operates as expected with a clear-vue type case.
The phone has been rebooted several times, cache cleared, etc - and I am up to date on all software and security as well.
06-26-2018 07:51 AM
Is there any chance that Samsung might listen to their customers and do something about this? I'm another customer that bought one of these offical samsung accessories only for it to stop working after the update. I've tried everything I can find on google (even went to the length of factory restoring). I can't find any solutions put forward by Samsung. Poor customer service guys!