S8 Dead no box no imei number to issue a repair ticket

SOLVED
Asteroid

S8 Dead no box no imei number to issue a repair ticket

Hi 

 

My phone will not charge and I tried every reset method.  Tech support says they need imei number to fix it since it is still under warrenty.

 

I can't find the box and I can't turn on the phone to get the imei.

 

I already took the sim card out to put in my old phone so I screwed that up.

 

Is there anyway to get the imei number?  I have the original order number I bought online from samsung but they said they don't know the imei number from the order number.

 

Samsung says they have to have the number to put in a ticket.

1 ACCEPTED SOLUTION

Accepted Solutions
Constellation
Solution
Accepted by topic author userLQb7yHuCP0
‎12-31-2017 05:09 PM

Re: S8 Dead no box no imei number to issue a repair ticket

The IMEI number is on the back of the phone. You'll need a well lit area to see it though. It's right above the charging port on the back. 

4 REPLIES
Constellation
Solution
Accepted by topic author userLQb7yHuCP0
‎12-31-2017 05:09 PM

Re: S8 Dead no box no imei number to issue a repair ticket

The IMEI number is on the back of the phone. You'll need a well lit area to see it though. It's right above the charging port on the back. 

Asteroid

Re: S8 Dead no box no imei number to issue a repair ticket

[ Edited ]

You could also retrive the IMEI number by going into settings > about phone > status > IMEI information, listed at the top is your IMEI number. 

Asteroid

Re: S8 Dead no box no imei number to issue a repair ticket

You are my hero - couldn't see it without a flashlight!!!!
Highlighted
Asteroid

Re: S8 Dead no box no imei number to issue a repair ticket

No - phone won't turn on so couldn't do this.