11-27-2017 06:51 PM
@userHGLnFZcYJP I understand how that can be frustrating especially with a new device. Would you mind sharing your device's model number, carrier and Baseband version?
11-28-2017 03:45 PM
Thanks for that info @KPurnell Are you able to provide me with your device's full Baseband version? When you attempt to charge the device, are you using the original charging cable and wall adapter?
11-29-2017 10:27 AM
@KPurnell That's awesome. It also looks like your device is running on the most up to date software available, which is good. Are your applications in both the Google Play Store and the Galaxy Apps store up to date? Have you tried charging the device while it's in Safe Mode?
@userudYLomrIfv I understand how that sucks. What troubleshooting, if any, have you done?
11-29-2017 11:09 AM
This is due to the update, plain and simple. I'd appreciate some sort of acknowledgment of the issue and that is being worked on with some urgency. I've seen quite a few posts about this same issue, all recent, after the most recent update.
I have done very little troubleshooting as I'm not sure much can be done on my/our end.
Please provide an ETA on the resolution of this issue; asap.
11-29-2017 04:43 PM
@KPurnell I understand how this can be frustrating. Since it's more of a developer's area, I cannot speculate what may or may not have changed because of an update but I would like to continue helping you with troubleshooting in effort to get your device back up and running as normal as possible.
If you could please follow the steps in this link to place the device in safe mode for 3-4 hours: http://bit.ly/1vkcs06 and attempt to charge your device during this time frame, monitoring the device for any changes during this window.