12-06-2017 01:19 PM
@userBAVWItLfXz What is your device's model number, carrier and Baseband version? I can also pass on your information to the team looking into this.
12-07-2017 10:49 AM
Thanks for that info @userBAVWItLfXz Since this forum was largely designed for US based devices and their owners, I'm afraid I have limited information on international devices. I can do basic troubleshooting but I feel as though your best bet for direct assistance would be to reach out to the Samsung Support in your region. Please feel free to use our global support page to find your best point of contact: http://www.samsung.com/global/support/globalcontact.html
12-16-2017 12:14 PM
Fast cable charging not working on my galaxy S8 (Italy) since update yesterday (Italy). I bought the phone 1 month ago and have tried using the fast charging samsung adaptor from my old S7 edge to no avail so I'm guessing it's not the charger itself. It says that it now needs 5 + HOURS to recharge. I have done a factory reset, nothing, gone to fast cable charging, nothing, it tells me to unplug and then plug in the charger it then greys out obviously not recognizing that it's a fast charger. Is there a fix to this obvious software problem? I have bought every galaxy except the S5 and frankly I'm a little miffed that it's saturday night and I won't be able go out with my phone. Thank you. p.s. Samsung Italy technical assistance is useless.
4 weeks ago
3 weeks ago
Updated my phone on the 27th and on the 28th when I started to use it found it not fast charging any longer. You can end the speculation on wether or not it is due to an update. I've seen enough people saying the same thing. Model number SM-G955U Baseband G955USQS2BQL1
I've owned the 4, 5 and 7 and have had my little complaints about all of them but this one puts me over the edge. If a fix isn't provided for this issue pronto then you've lost a Samsung user.
3 weeks ago
Similar issue. When using the charging adapter and cable that came with the phone, my phone only fast charges 20% of the time. I can often unplug and replug a handful of times to get it to recognize and fast charge, but the fast charge will often drop to 'cable charging' after a few minutes. Really inconvenient and not what I signed up for.