S8 not fast charging after update

Constellation

Re: S8 not fast charging after update

Unfortunately, my phone has now run out of batter and will not charge.  

It is a very expensive brick at this point and I'm on-call for work next week. 

This ought to be interesting. 

Constellation

Re: S8 not fast charging after update

I'm having the same issue before I even updated my phone. It tells me to use the original charging cord that comes with my phone but thats all I use. Also, sometimes my phone glitches and randomly restarts while I'm using it.

Samsung Moderator

Re: S8 not fast charging after update

@userBAVWItLfXz What is your device's model number, carrier and Baseband version? I can also pass on your information to the team looking into this.

Constellation

Re: S8 not fast charging after update

Model Number: SM- G955U1

Baseband Version: G955U1UEU2AQK2

Carrier: 3 (uk)

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Samsung Moderator

Re: S8 not fast charging after update

Thanks for that info @userBAVWItLfXz  Since this forum was largely designed for US based devices and their owners, I'm afraid I have limited information on international devices. I can do basic troubleshooting but I feel as though your best bet for direct assistance would be to reach out to the Samsung Support in your region. Please feel free to use our global support page to find your best point of contact: http://www.samsung.com/global/support/globalcontact.html