07-14-2017 01:35 AM
I have had my S8 + from launch date. I had a few issues at the beginning like the random restarts and slow charging issue. Seem to be fixed since last update. But I have noticed the last few days. When it is on the charger I get a faint electrical burning smell. I thought it was something else so I had checked all the outlets and everything plugged in. It wasn't till an hour ago. When I went to use my phone while on the charger that I noticed it was my phone. When I took off the case the smell coming from the the back if the phone became more prominent but still faint. The phone it self isn't super hot to the touch no where near a concerning temperature at least. Any ideas what could be the issue? My phone is working other wise great!
07-14-2017 10:41 AM
We need you to get in contact with support ASAP. If you need any help, please do not hesitate to PM me @Anjee. This situation should definitely be taken seriously and I want to make sure you get assisted for this. Are you okay?
07-21-2017 02:36 PM
@user1URl6xry82 have you been in contact with support about this? If not, PM me. I'd be more than happy to discuss getting this taken care of for you. I hope everything is okay.
07-25-2017 10:05 AM
Hey @@user1URl6xry82! I haven't received any messages from you at all. I want to make sure Samsung takes your situation very seriously. Please do not hesitate to shoot me a PM if you haven't been in contact with support about the matter.
08-15-2017 10:59 AM