Secure Folder Locked

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Astronaut

Secure Folder Locked

Hi,

 

I am facing problem with my secure folder. i can't open it. it says"Contact your IT admin to reset your know lock type". Can someone please help. 

4 REPLIES
Constellation

Re: Secure Folder Locked

Im too facing the problem just after the update from samsung. Please help

 

Samsung Moderator

Re: Secure Folder Locked

I would recommend reaching out to your IT admin to have the lock reset. 

Constellation

Re: Secure Folder Locked

How do we do that

 

Samsung Moderator

Re: Secure Folder Locked

Good Morning.  If the device is a business device then you will need to your IT department, if it is a personal device then you will need to contact your carrier.  Thank you for being a valued Samsung customer.